FLATROPE Return & Refund Policy

We stand behind FLATROPE — and we want you to feel confident when you order.

Return windows

3-Day Return (We pay return shipping)

·       You may return your FLATROPE within 3 days of delivery.

·       We cover return shipping for this 3-day return window.

30-Day Return (Buyer pays return shipping)

·       You may return your FLATROPE within 15 day of delivery.

·       Buyer is responsible for return shipping for returns in this 15-day window.

Condition requirements (Read this part carefully)

·       To qualify for a refund, the FLATROPE must be returned in NEW condition.

·       If there is any sign of wear & tear, the return is not eligible for a refund.

Tagged / Customized FLATROPE (Final Sale)

·       If your FLATROPE has been tagged/customized, it is not eligible for return or refund.

How to start a return

Email sales@getflatrope.com with:

·       Your ORDER#

We’ll reply with next steps.

Refunds

·       If your return is approved and the product is in NEW condition, we will issue a full refund.

·       If the product shows any wear & tear, no refund will be issued.

Notes

This Return & Refund Policy is separate from (and does not replace) the FLATROPE warranty coverage for workmanship defects.